CELL PHONE SOLUTIONS

Nokia Field Force Solution

The Nokia Field Force solution is a cost-effective data management solution for field service companies to send location-relevant information to and from the field in real time. It is designed specifically for the needs of the security/guarding, service/maintenance, and home healthcare sectors to improve their workflow and task management. The RFID technology based solution enables two-way interaction between the Local Interactions Client software, the Nokia Local Interactions Server, and the company's back office system, such as work scheduling, task management, or information databases. This improves the efficiency of mobile employees and reduces data-capture errors, which increase customer satisfaction and the profitability of field activities.

It combines RFID and GSM (Global System for Mobile Communication) technologies in one small, robust device. Replacing manual reporting with mobile phones gives the field personnel greater access to information and enables them to quickly and accurately record, track, and transmit data.

By touching RFID tags on objects (such as containers, pharmaceutical bottles, or pieces of equipment) with the RFID/NFC-enabled mobile phones from Nokia, one can initiate a real time information exchange. Data is sent directly via GPRS (General Packet Radio Service) from the handset via the Nokia Field Force platform through, for example, SAP's Auto-ID Infrastructure to the SAP systems and back to manage work scheduling, task management, and other enterprise services. In the pharmaceutical sector, the solution is especially effective in forgery prevention, tracking the movement and exact location of the pharmaceuticals, and instantly acquiring product information from a database. Visit www.nokia.com/fieldforce.

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